QUALITY POLICY

1 – General

The Company considers it essential to orient its action through the definition of a quality policy, for the purposes of corporate management.
A fundamental aspect of the quality policy is the constant pursuit of customer satisfaction, respecting their expectations and paying continuous attention to their needs with increasingly reliable and innovative technological proposals.
The Management therefore considers it necessary to:
• assume direct responsibility for maintaining an active and effective Quality Management System, integrated into all the Company's business processes;
• ensure that the objectives of the Parties interested in internal and external business activities are consistent with this policy and compatible with the context in which the Company operates and with its directions;
• promote attention to business processes, in terms of effectiveness and efficiency of results, always keeping in mind the need to evaluate, for all business activities having an impact on quality, the level of risk and the need to reduce the possible negative effects with balanced preventive measures;
• ensure the availability of adequate resources for conducting business activities;
• communicate the importance of effective quality management and compliance with the System requirements;
• systematically support its collaborators in achieving quality objectives, including through participation and active communication;
• promote constant improvement;
• ensure compliance with the laws applicable to the products supplied, to the protection of workers' health and safety, to the protection of the rights of the Community, to its activities in general.

2 - The Quality Management System

For the purposes of the concreteness and credibility of the intentions reported above, the maintenance of the certification of the company's Quality Management System, pursuant to the international standard ISO 9001, by an accredited third-party body is considered crucial.
The implementation of a Quality Management System provides both Management and Customers with adequate confidence that all processes are carried out under "control" conditions for achieving product quality.
Feedback information on the performance of the System over time is the basis of considerations aimed at directing quality objectives, in line with other corporate objectives, and in the logic of continuous improvement of corporate performance, starting from the implementation of suitable human and technological resources to keep the System effective and efficient.

3 – Attention to the Customer

The Management believes that attention to the Customer must primarily translate into objectives regarding the speed of response times to purchase orders, the reliability of the products, their easy installation, the ready availability of spare parts, ease of communication with the Company for any assistance needs. For this reason, the entire organization is required to focus not only on the order terms expressed by the Customer, but also on the needs and those requirements not directly communicated, which are part of what the Customer reasonably expects or could hope for.
In line with this request, the following concrete acts of customer care are promoted:
- provisions to demonstrate willingness to solve problems, providing adequate answers to questions and observations (in particular, with regard to the management of complaints);
- provisions to demonstrate interest, listening to and seeking the opinion of the Customer, through the application of methods for measuring their level of satisfaction;
- provisions aimed at interpreting and anticipating market needs, to redefine new standards to refer to, thus maintaining a high level of Customer satisfaction;
- provisions to measure the effectiveness of the processes carried out by the organization through objective indicators.
Customer satisfaction in relations with Viale Sistemi is considered the fundamental factor for:
- the progress of the Company, in order to continue to improve its quality standards, in terms of effectiveness and efficiency;
- the motivation of those who operate within it, because by working in line with these principles, they contribute significantly to the success of the Company and, consequently, to maintaining their jobs.

4 - Attention to other interested parties

The Company pursues objectives in line with the expectations of the various interested parties:
• Employed personnel, in terms of growth of professional skills, guarantee of health and safety at work, adequate remuneration, implementation of effective systems of communication of company policies and strategies, as well as active participation in choices regarding working methods;
• Suppliers, to generate lasting partnership relationships and to always honor contractual agreements in relation to payment times for supplies;
• the Community in which the Company operates, respecting the environment, in order to limit any possible negative impact on the territory, with particular regard to the production of waste, noise and emissions into the atmosphere;
• the Ownership, with regard to the survival of the Company and the growth of business volumes, with a view to consolidating customers, retaining workers, using the best production technologies, and complying with mandatory product regulations.

5 – Communication and review of the Company Policy

All employees and collaborators, at every organizational level, are informed about this company policy, through the formal communication of the same.
The Company intends to constantly avail itself of their contribution also through moments of discussion and frank listening. Their involvement and their skills are decisive for the improvement of the processes, in the perspective of the Quality of the work organization and the Quality of the products.